FREQUENTLY ASKED QUESTIONS

How long does delivery take?

  • Metro Manila: 3–5 working days
  • Nearby Provinces (Bulacan, Pampanga, Cavite, Rizal, Batangas, Quezon, Pangasinan): 5–7 working days
  • Other Luzon Provinces: 7–12 working days
  • Visayas: 10–15 working days
  • Mindanao: 10–15 working days

⚠️ Island areas, Palawan, and Batanes may experience longer delivery times — up to 1 month — due to scheduled deliveries within the area.

What are your shipping couriers?

We ship orders through LWE as our primary courier partner. Final delivery is handled by their accredited logistics providers, such as J&T Express and LBC Express.

We also offer Same-Day Delivery (SDD) through Lalamove, Grab, and other courier services upon the customer's request.

How do I track my order?

Once your order has been confirmed, our customer service team will send a weekly text update with the status of your order.

When your order has been shipped, we'll provide you with a tracking number so you can follow your package's journey.

• Step 1: You'll receive an email with the tracking number and a link to track your shipment.

• Step 2: Check your order status via the logistics partner's tracking website for easy updates.

• Step 3: If you need further assistance, message us on our official Facebook page or contact our customer service hotline.

How many times will LWE try to deliver my package?

LWE typically makes up to 3 delivery attempts for each shipment.

  • First Attempt: If no one is available to receive the package, the driver will leave a delivery notice with instructions.
  • Second & Third Attempts: LWE will automatically re-attempt delivery on the next business days.
  • If delivery is still unsuccessful after 3 tries, the package may be held at a nearby LWE Access Point for pickup or returned to the sender.

🔗 Track & manage your delivery here: lweph.com/tracking

Where can I place an order?

🔗 You may place your order through our official website: finncotton.com

Browse our collections, choose your size and design, and enjoy a smooth checkout experience!

💡 Tip: Double-check your delivery address and contact number before placing your order to avoid delays.

Contact us:
📘 Facebook: finncottonsneakers
📧 Email: support@finncotton.com

What are your modes of payment?

🔗 We currently accept payments via Online Banking and Debit/Credit Card.

You can securely check out using your Online Banking account or a Credit/Debit card linked to your payment during checkout on our website: finncotton.com

What if I received the wrong size or a damaged item?

We sincerely apologize for the inconvenience! If you received the wrong size or a damaged item, we're here to assist you.

Here's how to resolve it:

  • Step 1: Email us at support@finncotton.com
  • Step 2: Attach a clear picture or video of the item showing the issue.
  • Step 3: We'll process your request and guide you on the next steps for a replacement.

📌 Note: Please remember to record the unboxing of your product. This ensures that if the item is damaged, it's documented from the moment it's opened.

Can I replace the item if I want to change the design or size?

✅ Yes! You can replace the item if you want to change the design or size.

  • If the mistake was made by our team: Finn Cotton will cover the shipping fee for returning the item and sending the correct one to you.
  • If the mistake was made by the client (e.g., choosing the wrong size or design): The client will be responsible for the shipping fees.

Conditions: The shoe must be in new, unworn condition.

Procedure:

  1. Provide your Order ID along with an unboxing video and photo of the item.
  2. Confirm the size request and your address.
  3. Wait for confirmation from our customer service team regarding the status of your replacement request.