Run with Grace

2 products

  • Finn Cotton White Blue Green / 36 Velocity 4.0 Running Sneakers - For Her Velocity Running Sneakers

    Velocity 4.0 Running Sneakers - For Her 1

    Velocity 4.0 Running Sneakers - For Her

    ₱4,299.00
    ₱7,000.00 ₱4,299.00

    Experience comfort and performance with Velocity 4.0 Sneakers, featuring breathable mesh and cushioning.

    Sale
  • Finn Cotton Green / 36 Velocity Running Sneakers - For Her Velocity Running Sneakers - For Her

    Velocity Running Sneakers - For Her 1

    Velocity Running Sneakers - For Her

    ₱3,999.00
    ₱7,000.00 ₱3,999.00

    Velocity Sneakers feature StrideTech soles, breathable knit uppers, and anti-slip outsoles for comfort and support.

    Sale

MEET SOME OF THE 150,000+ CUSTOMERS WHO
HAVE TRIED FINN COTTON

Frequently Asked Questions

  • General

  • How do I track my order?

  • Help With My Order

  • Returns

How long does delivery take?

  • Metro Manila: 3-5 working days
  • Nearby Provinces : (Bulacan, Pampanga, Cavite, Rizal, Batangas, Quezon, Pangasinan) 5-7 working days
  • Other Luzon Provinces: 7-12 working days
  • Visayas: 10-15 working days
  • Mindanao: 10-15 working days
  • Note: Island, Palawan, and Batanes: May experience longer delivery days up to 1 month due to scheduled deliveries within the area

What are your shipping couriers?

We ship orders through LWE as our primary courier partner. Final delivery is handled by their accredited logistics providers, such as J&T Express and LBC Express. We also offer Same-Day Delivery (SDD) through Lalamove, Grab, and other courier services upon the customer’s request.

How do I track my order?

Once your order has been confirmed, our customer service team will send a weekly text update with the status of your order.
  • When your order has been shipped with our logistics partner, we'll provide you with a tracking number so you can follow your package’s journey.
  • • Step 1: You’ll receive an email with the tracking number and a link to track your shipment.
  • • Step 2: You can also check your order status via the logistics partner’s tracking website for easy tracking updates.
  • • Step 3: If you need further assistance, you can message us on our official Facebook page or contact our customer service hotline for updates.

    • How many times will LWE try to deliver my package?

    LWE typically makes up to 3 delivery attempts for each shipment. 
    Here's how it works:

    • First Attempt: If no one is available to receive the package, the driver 
      will leave a delivery notice with instructions.
    • Second & Third Attempts: LWE will automatically re-attempt delivery on
      the next business days.

    If delivery is still unsuccessful after 3 tries, the package may be held at a nearby LWE Access Point for pickup or returned to the sender.

    Where can I place an order?

    🔗 You may place your order through our official website: finncotton.com
     

    Browse our collections, choose your size and design, and enjoy a smooth checkout experience!


    🔗 Tip: Make sure to double-check your delivery address and contact number 
    before placing your order to avoid delays.


    🔗 Contact us:
    Facebook Page: https://www.facebook.com/finncottonsneakers
    Email: support@finncotton.com

    What if I received the wrong size or a damaged item?

    We sincerely apologize for the inconvenience! If you received the wrong size or a damaged item, we’re here to assist you.

    🔗 Here’s how to resolve it:

    • Step 1: Email us at support@finncotton.com
    • Step 2: Attach a clear picture or video of the item showing the issue.
    • Step 3: We’ll process your request and guide you on the next steps for a replacement.

    🔗 Note: Please remember to record the unboxing of your product. This ensures that if the item is damaged, it’s documented from the moment it’s opened.

    Can I replace the item if I want to change the design or size?

    Yes, you can replace the item if you want to change the design or size. Here's how it works:

    If the mistake was made by our team: Finn Cotton will cover the shipping fee for returning the item to our main office and sending the correct one to you.

     

    If the mistake was made by the client (choosing the wrong size or design): The client will be responsible for the shipping fees.

    Conditions:

    • The shoe must be in new, unworn condition.

    Procedure:

    1. Provide your Order ID along with an unboxing video and photo of the item and send it to our official facebook page or at support@finncotton.com.
    2. Confirm the size request and your address.
    3. Wait for confirmation from our customer service team regarding the status of your replacement request.

    Can I choose a refund instead of a replacement?

    Yes, you are eligible for a refund within 60 days from the date of 
    purchase.


    🔗 Conditions for Refund:


    • Shoes must not be damaged or heavily used
    • Items must be in original condition with tags and packaging
    • Refunds may still be processed in cases of factory defects

    What are your modes of payment?

    🔗 We currently accept payments via Online Banking, Debit/Debit Card. You can securely check out using your Online Banking Accout or a Credit/Debit card linked to your payment during checkout on our website: finncotton.com

    How do I track my order?

    Once your order has been shipped with our logistics partner, we'll provide 
    you with a tracking number so you can follow your package’s journey.


    • Step 1: You’ll receive an email with the tracking number and a link to 
    track your shipment.


    • Step 2: You can also check your order status via the logistics partner’s 
    tracking website for easy tracking updates.

    How many times will LWE try to deliver my package?

    LWE typically makes up to 3 delivery attempts for each shipment. 
    Here's how it works:

    • First Attempt: If no one is available to receive the package, the driver 
      will leave a delivery notice with instructions.
    • Second & Third Attempts: LWE will automatically re-attempt delivery on
      the next business days.
    • If delivery is still unsuccessful after 3 tries, the package may be held at a nearby LWE Access Point for pickup or returned to the sender.


    You can also manage your delivery online using the tracking number. UPS 
    allows you to:

    • Reschedule delivery
    • Redirect the package to another address
    • Choose a pickup location near you

     

    🔗 Track & manage your delivery here: www.ups.com/track

    What if I received the wrong size or a damaged item?

    We sincerely apologize for the inconvenience! If you received the wrong size or a damaged item, we’re here to help you.

    🔗  Here’s what to do:

    • Step 1: Email us at support@finncotton.com
    • Step 2: Attach a picture or video of the item you received (showing the 
      issue clearly).
    • Step 3: We'll process your request and guide you on the next steps for a 
      replacement.

     

    🔗 Note: You may keep the wrong item – no need to return it!

    Can I replace the item if I want to change the design or size?

    Yes, you can replace the item if you want to change the design or size. Here's how it works:

    If the mistake was made by our team: Finn Cotton will cover the shipping fee for returning the item to our main office and sending the correct one to you.

     

    If the mistake was made by the client (choosing the wrong size or design): The client will be responsible for the shipping fees.

    Conditions:

    • The shoe must be in new, unworn condition.

    Procedure:

    1. Provide your Order ID along with an unboxing video and photo of the item.
    2. Confirm the size request and your address.
    3. Wait for confirmation from our customer service team regarding the status of your replacement request.

    Can I choose a refund instead of a replacement?

    ✅ Yes, you are eligible for a refund within 60 days from the date of 
    purchase.


    🔗 Conditions for Refund:


    • Shoes must not be damaged or heavily used
    • Items must be in original condition with tags and packaging
    • Refunds may still be processed in cases of factory defects

    OUR SUPPORT

    +63995 842 6356 For Customer Support

    +63956 656 6242 For Checkout Concerns

    support@finncotton.com