Finn Cotton Retail Corp. (“Finn Cotton”) Return and Refund Policy for Online Stores
Effective Date: September 25, 2023
At Finn Cotton, we are committed to providing our customers with high-quality footwear and exceptional service. To ensure a smooth shopping experience, we have established the following Return and Refund Policy for our online stores:
- Returns and Exchange
1.1 Eligibility
a. You may request a return or exchange of your purchase within seven (7) days of the original purchase date.
b. Products may only be returned or exchanged on the following grounds:
i. Wrong size;
ii. Clearly damaged or defective products; or
iii. Incorrect item delivered.
c. For returns based on Section 1.1 (b) (i) hereof, the product must have only be used once for fitting purposes, in its original condition, with tags intact, and accompanied by the original receipt or proof of purchase, as well as the video proof referred to in Section 1.2 (a);
d. For returns based on Section 1.1 (b) (ii) and (iii) hereof, the product must also comply with the conditions stated in pars. (a) and (b) hereof but must additionally be completely unused;
e. Change of mind returns will not be entertained.
1.2 Procedure for Return or Exchange
a. To be eligible for a return or exchange, the purchaser must first take a clear video proof of the unboxing of the product from its original packaging clearly showing the actual condition of the product;
b. The purchaser shall send a formal request for a return or exchange through Finn Cotton’s email at finnandcotton@gmail.com, judann@finncotton.com and attaching thereon the following supporting documents and/or files:
Details of the ground relied on for the return or exchange.
Cotton shall respond to the email confirming the request and confirming that the purchaser may send the item back to Finn Cotton’s head office for confirmation of the purchaser’s eligibility for a return or exchange;
i. Video proof of the unboxing;
ii. Details of the ground relied on for the return or exchange.
c. Finn Cotton shall respond to the email confirming the request and confirming that the purchaser may send the item back to Finn Cotton’s head office for confirmation of the purchaser’s eligibility for a return or exchange;
d. Within seven (7) days from receipt of the returned product, Finn Cotton shall immediately determine the validity of the ground relied on for the return or exchange and notify the customer of its action on the request;
e. If the return or exchange was deemed validly made, Finn Cotton shall within seven (7) days from the written notice in Section 1.2 (d) above, send to the customer the same item with the right size, without damage or defect, or the correct item, as applicable, and subject to availability. If the same or correct item is not available, the customer can opt to have it exchanged to a different item with the same value. If the item chosen is of greater value, the customer agrees to bear the difference in price. If it is not practicable to return or exchange the product, the customer may opt for a refund based on Section 2 hereof.
1.3 Costs of Shipping
a. For returns based on Section 1.1 (b) (i), the costs of shipping shall be borne by the customer;
b. For returns based on Sections 1.1 (b) (ii) and (iii), the costs of shopping shall be borne by Finn Cotton.
- Refunds
2.1 Eligibility
a. Refunds will be issued in cases mentioned in Section 1.2 (e) hereof;
Refunds will be processed within fourteen (14) business days after the
b. customer elects for a refund as mentioned in Section 1.2 (e) and notifies Finn Cotton of the following details:
i. Intention to refund;
ii. Details of the bank account where the refund will be made. The details hereof shall include, among others, the bank name, the bank branch, account number, and account name.
c. The customer shall then be notified as soon as practicable once the refund has been processed.
- Non-Eligible Items for Return, Exchange, and/or Refund
3.1 Final Sale Items
a. Clearance, sale, and discounted items are considered final sale and are not eligible for return or exchange unless they are defective or damaged upon receipt.
3.2 Custom or Personalized Items
a. Custom-made or personalized items are not eligible for return or exchange unless they are found to be defective or damaged upon receipt.
3.3 Reservation of Right
a. Returns and exchanges are subject to our discretion, and we reserve the right to refuse returns or exchanges that do not meet our policy requirements.
b. This policy is subject to change without notice. Please refer to Finn Cotton’s website or contact its Customer Service team for the most up-to-date information regarding its Return and Refund Policy.
- Contact Information
If you have any questions or concerns about our Return and Refund Policy, please contact our Customer Service team at [0995 842 6356] or [0945 699 5025].
We appreciate your patronage and we strive to provide you with the best shopping experience possible.
FINN COTTON TEAM
