Refund and Replacement Policy
We have a 30-day return/refund policy, which means you have 30 days after receiving your item to request a return/refund.
To start a return/replacement, you can contact us at firstname.lastname@example.org or message us on our official Facebook page. If your return/replacement request is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question by messaging us on our official Facebook page for faster response.
A.) Condition of the Item
To be eligible for a return/replacement, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need to provide/show us the receipt, proof of purchase, or waybill on the parcel to confirm that the item was bought from Finn Cotton.
B.) Damages and Issues
Kindly inspect your item upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and correct it accordingly.
C.) Exceptions / Non-returnable Items
Certain types of items cannot be returned, like perishable goods (such as our cleaning products), custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Before the item may be replaced, kindly send an email to email@example.com or message us on our official Facebook page so that one of our Customer Support Associates may assist you. The item will be evaluated via photos that our team will request from you to confirm that the item abides by the conditions listed on Section A. (Condition of the Item) of this list. Once your replacement request has ben approved, our CS team will give you further instructions for the replacement process.
E.) Shipping Fees
For requests in the change of the size, color, or model of the shoe that you received (or all 3 if applicable), you (the customer) will shoulder the shipping fees to and from our receiving address.
In the case that it we were the ones who sent the wrong item (wrong size, color, or model or even all 3 if applicable), we will be the ones to shoulder the shipping fee to and from our receiving address.
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If you refund request has been approved, you will be automatically refunded on your original payment method. A gentle reminder that it may take some time for your bank or credit card company to process and post the refund.