Yes, you can replace the item if you want to change the design or size. Here's how it works:
If the mistake was made by our team: Finn Cotton will cover the shipping fee for returning the item to our main office and sending the correct one to you.
If the mistake was made by the client (choosing the wrong size or design): The client will be responsible for the shipping fees.
Conditions:
- The shoe must be in new, unworn condition.
Procedure:
- Provide your Order ID along with an unboxing video and photo of the item and send it to our official facebook page or at support@finncotton.com.
- Confirm the size request and your address.
- Wait for confirmation from our customer service team regarding the status of your replacement request.