Help center
Frequently asked questions
Everything about Power-Up height-increasing shoes, sizing, worldwide shipping, and returns. Can't find your answer? We reply within 24 hours.
Power-Up shoes
What are Power-Up shoes?
Power-Up shoes are Finn Cotton's height-increasing sneakers, our take on elevator shoes. A hidden height-boosting insole is built into every pair, giving you up to 3 inches (7.5 cm) of extra height while looking like a regular designer sneaker from the outside.
How much taller will Power-Up shoes make me?
Up to 3 inches (7.5 cm), depending on the model. The lift is built into the shoe itself, so there is nothing to add, adjust, or hide.
Can people tell they are height-increasing shoes?
No. The boost comes from a hidden insole inside the shoe, not a chunky platform outsole. From the outside they look like regular sneakers, which is exactly the point.
Are Power-Up shoes comfortable for all-day wear?
Yes. They are built with lightweight materials, breathable uppers, and cushioned soles, so you get the extra height with everyday comfort from morning to night.
Do you have styles for women?
Yes. The Power-Up line includes height-boosting styles for both men and women. Browse the women's collection to see current designs.
Sizing and fit
How do I pick the right size?
Most customers find Power-Up shoes true to size. If you are between sizes, we recommend going half a size up. Not sure? Message us with your usual size and the model you like, and our team will recommend the best fit.
What if my size does not fit?
You can request a size exchange within 7 days of your purchase. Take a clear unboxing video when your order arrives, keep the shoes in original condition with the tags intact, and email support@finncotton.com. We will walk you through the exchange.
Shipping and delivery
Do you ship internationally?
Yes. We ship worldwide. Available shipping methods and delivery estimates for your country are shown at checkout once you enter your address.
How long does delivery take?
We aim to dispatch all orders within 24 hours on weekdays. During high-demand periods, please allow up to 48 hours for processing.
Shipping times below are estimates and may shift based on stock levels and warehouse fulfillment. Here's what to expect by region:
United States: 9-14 days
United Kingdom: 9-14 days
Canada: 10-14 days
Australia & New Zealand: 5-14 days
Philippines and Asia: 12-16 days
🌏 Other Regions: 12-16 days
What if my order arrives damaged or defective?
Email us within 7 days of delivery with your order number and a clear video showing the issue. We strongly recommend filming your unboxing, starting with the sealed parcel, so we can approve your claim quickly. Damaged and defective items are resolved at no extra cost to you.
Is shipping free?
Shipping charges depend on your country or region. The exact cost is calculated and shown at checkout before you pay.
How can I track my order?
As soon as your order leaves us you'll get an email with a tracking link. You can also follow it any time from the Track My Order page - just enter your tracking number, no account needed.
Payments and ordering
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, American Express, Discover, JCB, and UnionPay. You can also check out faster with express options like Shop Pay, Apple Pay, and Google Pay.
All payments are processed securely through Shopify and Stripe. Your card details are encrypted and never seen or stored by us.
Prices are shown and charged in your local currency based on your location. Available payment options may vary by country and will be displayed at checkout.
I ordered but did not get a confirmation email. What should I do?
Check your spam or promotions folder first. If it is not there, email support@finncotton.com with your name and the email address you used, and we will locate your order.
Returns and refunds
What is your return policy?
You can return or exchange your pair within 30 days of delivery, as long as it's unworn, unused, and in its original condition and packaging. Read the full Refund & Return Policy
How do I request a return or exchange?
Email support@finncotton.com with your order number and let us know whether you'd like a refund or an exchange. We'll reply with the return address and instructions. Please don't ship anything back until you've heard from us. Your return must be shipped, and the tracking number sent to us, within 30 days of delivery.
Who pays for return shipping?
Return shipping is arranged and paid for by the customer. Please use a tracked shipping service. Original shipping fees aren't refundable.
When will I get my refund?
Approved refunds are issued to your original payment method within 3–5 business days after we receive and inspect your return. Your bank or payment provider may take a little longer to show it.
Can I return sale items?
Clearance, sale, and discounted items are final sale. They can only be returned or exchanged if they arrive damaged or defective.
Stores and support
How do I contact the Finn Cotton team?
Email support@finncotton.com or send a message through our contact page. A real person replies within 24 hours.
Still need help?
Talk to a real person on the Finn Cotton team. We reply within 24 hours.