Finn Cotton ships worldwide. Here’s what to expect once you place your order.

Order Processing

We prepare every order within 2–4 business days of your order confirmation, not counting weekends and public holidays. During launches or high-demand periods, some pairs may need extra prep time. If that affects your order, we’ll let you know.

Delivery Times

Once your order ships, estimated delivery times are:

These are estimates, not guarantees. Carrier volumes, customs checks, weather, and holidays can all add time, and those factors are outside our control. If your order seems to be taking too long, message us and we’ll sort it out with you.

Tracking

As soon as your order ships, we’ll email you a tracking number and link. Tracking can take up to 48 hours to activate. If your order hasn’t arrived within 30 days of your shipping email, contact support@finncotton.com with your name and order number and we’ll investigate.

Incorrect Addresses

Please double-check your shipping address at checkout. You’re responsible for making sure it’s correct. Because we move quickly, there’s only a short window to fix a mistake. If you spot an error, email support@finncotton.com right away and we’ll do our best to update it before dispatch.

Cancellations

You can cancel within 24 hours of placing your order. To do so, email support@finncotton.com as soon as possible. Once you’ve received a shipping confirmation, the order can no longer be cancelled, but you can still return it under our Refund & Return Policy.

Lost Packages

If your order hasn’t arrived 60 days after shipping, we treat it as lost (this excludes military addresses and PO boxes). We’ll file a claim with the carrier and offer you a full refund or a replacement pair, whichever you prefer.

Marked as Delivered but Not Received

If tracking shows your package as delivered but you don’t have it, check with neighbors, building staff, or household members first. If it still hasn’t turned up, file a claim with the carrier and send the claim number and your order number to support@finncotton.com. We’ll follow up with the carrier on our end too. Please note that Finn Cotton isn’t liable for packages confirmed as delivered by the carrier.

Returns & Exchanges

We accept returns and exchanges within 30 days of delivery for unworn pairs in their original condition and packaging. To start a return, email support@finncotton.com. Full details are on our Refund & Return Policy page.

Customs, Duties & Taxes

International orders may be subject to import duties or taxes set by your country. These charges aren’t included in your order total and are paid by the recipient on delivery. Rates vary by country, so check with your local customs office if you’re unsure. Customs inspections can also delay delivery beyond our estimates.

If a package is refused because duties weren’t paid, shipping costs won’t be refunded.