Traverse

How long does delivery take?

• Metro Manila: 3-5 working days
• Nearby Provinces (Bulacan, Pampanga, Cavite, Rizal, Batangas, Quezon, Pangasinan): 5-7 working days
• Other Luzon Provinces: 7-12 working days
• Visayas: 10-15 working days
• Mindanao: 10-15 working days
• **Island, Palawan, and Batanes: may experience longer delivery days up to 1 month due to scheduled deliveries within the area.
  

What are your shipping couriers?

We ship orders through LWE as our primary courier partner. Final delivery is handled by their accredited logistics providers, such as J&T Express and LBC Express.We also offer Same-Day Delivery (SDD) through Lalamove, Grab, and other courier services upon the customer’s request.
your items arrive safely and on time. Our main shipping partners include:

• LWE (Logistics)

How do I track my order?

Once your order has been confirmed, our customer service team will send a weekly text update with the status of your order.

When your order has been shipped with our logistics partner, we'll provide you with a tracking number so you can follow your package’s journey.

• Step 1: You’ll receive an email with the tracking number and a link to track your shipment.

• Step 2: You can also check your order status via the logistics partner’s tracking website for easy tracking updates.

• Step 3: If you need further assistance, you can message us on our official Facebook page or contact our customer service hotline for updates.

How many times will LWE try to deliver my package?

LWE ypically makes up to 3 delivery attempts for each shipment.

Here's how it works:

• First Attempt: If no one is available to receive the package, the driver
  will leave a delivery notice with instructions.
• Second & Third Attempts: LWE will automatically re-attempt delivery on
  the next business days.
  
• If delivery is still unsuccessful after 3 tries, the package may be held at a
  nearby LWE Access Point for pickup or returned to the sender.
  
  🔗 Track & manage your delivery here: https://lweph.com/tracking
  
  Where can I place an order?
  
  🔗 You may place your order through our official website: finncotton.com
  
  Browse our collections, choose your size and design, and enjoy a smooth checkout experience!
  
  🔗 Tip: Make sure to double-check your delivery address and contact number
  before placing your order to avoid delays.
  
  🔗Contact us:
  Facebook Page: finncottonsneakers
  Email: support@finncotton.com
  
  What if I received the wrong size or a damaged item?

We sincerely apologize for the inconvenience! If you received the wrong size or a damaged item, we’re here to assist you.

🔗 Here’s how to resolve it:

Step 1: Email us at support@finncotton.com

Step 2: Attach a clear picture or video of the item showing the issue.

Step 3: We’ll process your request and guide you on the next steps for a replacement.

🔗 Note: Please remember to record the unboxing of your product. This ensures that if the item is damaged, it’s documented from the moment it’s opened.

Can I replace the item if I want to change the design or size?

Yes, you can replace the item if you want to change the design or size. Here's how it works:

• If the mistake was made by our team: Finn Cotton will cover the shipping fee for returning the item to our main office and sending the correct one to you.
  
• If the mistake was made by the client (e.g., choosing the wrong size or design): The client will be responsible for the shipping fees.
  

Conditions:

• The shoe must be in new, unworn condition.
  

Procedure:

1. Provide your Order ID along with an unboxing video and photo of the item.

2. Confirm the size request and your address.

3. Wait for confirmation from our customer service team regarding the status of your replacement request.

What are your modes of payment?

🔗 We currently accept payments via Online Banking, Debit/Debit Card.

You can securely check out using your Online Banking Accout or a Credit/Debit card linked to your payment during checkout on our website: finncotton.com